Customer Support Representative

Стандартная Готовы взять выпускника / студента последних курсов
Дата публикации:
18.08.2019
Компания:
Телефон:
+38 (099) 612-81-84
Адрес:
г.Киев, ул. Соломенская, 20
Вид занятости:
Полная занятость
Образование:
неоконченое высшее
Требования:
любой опыт работы
Командировки:
невозможны
Описание вакансии:

Young ambitious company is looking for professional to join our team as a Customer Support Representative. Our candidate is passionate with customer relationships management, communications and ready to do the best in order to provide the smoothest experience for customers.

Responsibilities:

We will provide a special training program and you will be able to:

-Handle incoming correspondence from clients via email, chat;

-Provide a full, timely and professional response on all inquiries;

-Provide assistance in the preparation - filling of the knowledge base: writing help articles for users guide and agents guide as well;

-Collect the feedbacks, report the malfunctions and troubleshoot;

-Make follow-ups with premium account holders.

Requirements:

-Upper-Intermediate (or higher) level of both English and Russian

-Experience in handling the requests via chat, ticketing system;

Personal skills: fast-learning ability, patience, attentiveness to details, stress resistance.

Would be an advantage:

-Experience in any casino product, gambling services, fintech.

 

What we offer:

-Remuneration: fixed salary $500 USD+%;

-Professional and career growth opportunities;

-Comfortable office;

-Young team and friendly working atmosphere;

-Working hours - 10:00 - 19:00, weekends - Friday-Saturday or Sunday-Monday;

 

Interesting?

Please leave your CV to email alex.g@ngrgroup.co

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